When can you collect my car?

We'll contact you to discuss a convenient date and time for us to collect your car, after you've accepted our quote.

We'll do our best to fit in with you and most collections are arranged within two working days.

Collections usually take place from Monday to Saturday between 7am and 7pm.  But please let us know if you're in a hurry, or you need us to collect your car earlier or later than this, or on a Sunday, and we'll do our best to help.

If you have a preferred collection date and time, you'll have the chance to tell us before you accept our quote. It helps if you can tell us a four hour window when you'd like us to collect your car, such as between 1pm and 5pm.  We'll try to agree as short a time frame as possible.

And, if you tell us your mobile number, we'll send you a text message to remind you nearer the time.

We'll only contact you about your quote in line with our privacy policy.

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If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

Call us on 0330 066 95 85 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Send an email to info@CarTakeBack.com or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

During opening hours request a call back by entering your telephone number below.

An operator will call you as soon as they become available.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

Are you sad or glad to say bye? Send us a selfie of you and your old car! Want to donate your car to charity instead? Feefo service rating