Customer Reviews

All customers have the opportunity to provide feedback on the service we provide.  Here's what you have to say about us:

Today 14:13 - Mr Andrew Jacobsen, Chester "Have used before. Excellent"

Today 12:27 - Ms kate shipp, London "really easy and no fuss."

Today 08:07 - Mr Christopher Wilson, Torquay "Previous collection of vehicle, prompt and efficient, with good price."

Yesterday 18:42 - Michael ripper, Ipswich "Easy and simple service"

Yesterday 18:22 - Mr Andrew Cairney, Basingstoke "Its quick and easy"

Saturday 14:32 - Mr Alex Filho, Worcester "Very user friendly site."

Saturday 13:28 - Mr Peter Rush, Doncaster "Very good user friendly website."

Saturday 11:17 - Miss Uzma Ayoob, Nelson "Easy to follow procedure. FAQ section was very useful."

Saturday 09:43 - Miss Elaine Shaw, Bradford "Easy to use and immediate quote. I needed a couple of questions answering. Clicked on callback and a representative phoned me almost immediately!! Unbelievably great service. Also best price offered."

Saturday 08:47 - Mr Jordan Moore, Burnley "So easy to do, and better prices than anywhere else."


Saturday 08:28 - Miss Heather Watson, Edinburgh "It's easy to use, and the fact you can come collect the car."

Saturday 00:29 - Mr Darren Pannell, Redditch "Easy, I have used you before."

Friday 21:16 - Mr Matthew Ingram, Birmingham "Really easy to complete. Thank you."

Friday 20:52 - Mr Jonathan Webb, Plymouth "Quick and easy."

Friday 17:40 - Mr Ian Goodhand, Peterborough "No pressure, good price and got back to me very quickly after I had an enquiry."

Friday 15:36 - Mr Stephen Guild, Derby "Best price and local drop offs."

Thursday 19:07 - Mrs Liz Atherton, Huddersfield "Easy and reliable last time I used you, good communication. "

Thursday 17:53 - Mr Jamie Newport, Radstock "Very easy to sort out."

Thursday 17:32 - Mr Andrew heald, Ashton-under-Lyne "Perfect."

Thursday 15:15 - Mrs Vickie Tomkins, London "Excellent website, easy to navigate."


Thursday 14:46 - Mrs Justyna Mcdonagh, Tilbury "Quick response."

Thursday 12:17 - Mr James Oldman, Banff "The online application is straight forward."

Thursday 12:14 - Mr Arthur i Boulton, Buckingham "Quick and good value."

Thursday 12:06 - Mr Darren Jones, Walton-on-Thames "Fast and simple."

Thursday 11:09 - Mr Alan Jones, Livingston "Website is easy to understand and very quick quote."

Thursday 10:23 - Mr Tom Clintworth, Dalton-in-Furness "The customer service during the online chat was friendly and efficient, while the quoting system was prompt."

Thursday 09:57 - Mr Craig Owen, Norwich "So simple to arrange. Prompt service. "

Thursday 08:37 - Mr Biat-Idriss Deen-kamara, Reading "Easy to use website."

Wednesday 22:19 - Mr Robert Readie, Clydebank "Fast and efficient "

Wednesday 12:46 - Miss Somayyeh Mottaghi, Musselburgh "Easy and quick to use with a fast quotation making my decision easier. "


Wednesday 11:15 - Mr Fred Savill, Hemel Hempstead "We have used your service twice in the past and will continue to use when our cars life comes to it's end."

Wednesday 08:44 - Mr Dave Clack, Staines-upon-Thames "Very user friendly process."

Tuesday 19:15 - Mr Bafwa Mitshabu, Manchester "Excellence service"

Tuesday 16:43 - Mr Gavin Loosemore, Bridgnorth "Used previously so chose to use you again!"

Tuesday 15:56 - Mr Raymond Baigent, Tring "Excellent, easy to use and reliable."

Tuesday 14:43 - Mr Luca Leonardi, Cambridge "Quick and efficient. Offer is in general good."

Tuesday 14:27 - Mr Calum Macmillan, Dundee "Being able to chat to get an instant answer to any queries."

Tuesday 13:00 - Mrs Elaine Cole, Burnley "Easy to sort."

Tuesday 12:34 - Mr Sean Hanna, Folkestone "Very quick and easy to find a quote and arrange pick up for my old car."

Tuesday 11:23 - Miss Kerry Ballard, Bournemouth "Easy to do and there was someone available on live chat!"


Tuesday 11:23 - Mr Shivraj Binepal, Hounslow "Clean, simple, easy design to site."

Tuesday 11:23 - Mr Graham Pooley, Huntingdon "Very easy form to fill in."

Tuesday 11:20 - Mr Tim Nicholls, Norwich "Easy to use."

Tuesday 10:49 - Mr Craig Alfrey, Derby "Quick and easy."

Tuesday 10:27 - Miss Louise Harvey, Sheffield "It's so quick and easy."

Tuesday 10:21 - Mr Alex Wadley, Birmingham "Easy to use website."

Tuesday 10:04 - Mr Andy Howard, Chester "Easy to follow, quick process."

Tuesday 09:48 - Miss Rebecca Kinney, Liverpool "Convenient and easy to complete online."

Tuesday 09:18 - Miss Stephanie Carlin, Glasgow "Quick and easy to use."

Tuesday 09:15 - Mr Charles Kananga, Peterborough "Very efficient."


Tuesday 08:39 - Mrs Gillian Sivorn, Plymouth "Quick and easy."

20th Apr 23:02 - Mr Glyn Selwyn, Birmingham "Good, easy to navigate website."

20th Apr 19:30 - Mr Jason Swyer, Thirsk "User friendly website - quick to provide a quote."

20th Apr 18:43 - Mrs Arunthavamalar Rajartnam, Harrow "Very easy to do."

20th Apr 17:59 - Mrs Shaleen Woodley, Bracknell "Easy to follow."

20th Apr 16:02 - Mrs Shonagh Green, Caerdydd "Easy and clear website, quote given quickly."

20th Apr 14:21 - Mr Leroy John, Coventry "Quick and efficient."

20th Apr 14:03 - Mr Karol Lecicki, Hatfield "It's very easy and simple which I like very much."

20th Apr 13:28 - Miss Laura Harris, London "Easy to use website. Information is clearly laid out. "

20th Apr 11:02 - Ms Aisling Bird, Enfield "It has been easy to use this service."


20th Apr 08:58 - Mr Rowland Roques-O'Neil, London "Clear and simple."

19th Apr 21:22 - Miss Nelly Morgan, London "Very easy. "

19th Apr 20:21 - Mr Mark Radford, Sheffield "Used before with no problems."

19th Apr 17:56 - Mr Roger Vignoles, London "Simple to use, excellent information and communication."

19th Apr 16:36 - Mrs Mary Porter, Enniskillen "Excellent."

19th Apr 15:33 - Mr James Wooldridge, Tadley "Easy to use and simple service."

18th Apr 18:14 - Mrs Ruth Hobson, Bridgwater "Easy to use website."

18th Apr 16:23 - Mr Jozsef Benko, London "Fast and easy to use."

18th Apr 15:04 - Ms Virginia Buls, Carmarthen "Speed and ease of use of site."

18th Apr 13:56 - Mr Paul Kelly, Carterton "Easy to use and few questions."


18th Apr 11:47 - Mrs Shelley Moss, Dartmouth "It has been very easy on line to organise. "

18th Apr 10:07 - Mr Kevin Gartshore, Leicester "Easy to use website. "

18th Apr 09:18 - Ms Stephanie Cheddie, Croydon "Very easy to use service and convenient."

17th Apr 19:36 - Mr Ian Powling, Chelmsford "Really quick and easy, with a local drop off place."

17th Apr 19:05 - Mr Craig Owen, Norwich "Very easy process."

17th Apr 18:17 - Mr Michael Mendham, Canterbury "Easy and straightforward website."

17th Apr 09:17 - Mr Mark Hambridge, Abertyleri "Quick and easy"

16th Apr 22:40 - Miss Julie Sneddon, Catterick Garrison "Quick easy and hassle free."

16th Apr 21:05 - Mr a glenn, Norwich "Easy to follow instructions."

16th Apr 18:07 - Mrs Christine Phoenix, Salford "Very easy website."


16th Apr 16:07 - Miss Gillian Food, Swindon "The ease of use of website & lots of information about the process & what will happen"

16th Apr 12:56 - Miss Maria Ruggier, Uxbridge "Very easy & comprehensive. Have used before on a previous vehicle."

16th Apr 11:44 - Mr Marcus Coyle, Coulsdon "Quick, simple and easy to use. "

16th Apr 11:14 - Mr ian smith, Birmingham "Very good service, easy use web site."

16th Apr 11:05 - Mr Dele Williams, Slough "Straightforward and precise."

15th Apr 21:46 - Mr Massimo Fiori, London "Very user friendly and clear information"

15th Apr 15:40 - Mr Alex garnet, Reading "It's simple and easy to use and hassle free."

15th Apr 12:35 - Mr John Turk, St. Albans "Very simple to follow and instant quote."

15th Apr 12:08 - Miss Emma Cook, Hunstanton "Quick service and helpful staff"

15th Apr 10:08 - Miss Chloe Jones, Abertawe "Easy, simple, good customer service when I rang."


14th Apr 17:41 - Mr Coung Ngo, Glasgow "The online forms are easy and understandable."

14th Apr 17:06 - Mr Graham Mantle, Lightwater "Easy to use - very quick."

14th Apr 16:15 - Mr Jim Fletcher, Southampton "Easy to use."

14th Apr 16:00 - Mrs Justine Senturk, Bolton "Great service, no messing, easily arranged."

14th Apr 14:23 - Miss Rebecca Hadden, Edinburgh "Online chat is really helpful!"

14th Apr 14:04 - Miss Helen Connor, Worcester "Easy to do and answers to any questions were easy to find on the website."

14th Apr 12:58 - Mr Ralph McHugh, Enfield "Speed and clarity."

14th Apr 12:40 - Mr Steven Cote, Exeter "Consistently best price offered with fast pick up offered."

14th Apr 12:04 - Mr Richard Jessopp, Crughywel "Quick and painless."

14th Apr 11:19 - Miss Zara Mahmood, Maidenhead "Easy website, straight forward to use, transparent information."

If you want to go back further, we have an archive of comments and reviews from previous months. See our archived commentsundefined

Why Choose CarTakeBack? Win a car when you scrap your old one!

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Call us on 0330 066 95 85 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

During opening hours request a call back by entering your telephone number below.

An operator will call you as soon as they become available.

If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

Win a car when you scrap your old one! Feefo service rating