So, you've arranged for us to collect your scrap car.  Here's what happens next.

Preparation

Please make a note of your reference number.  This begins 'CC' and was shown at the end of the quotation process as well as on your confirmation email.  It helps if you have this reference number handy if you need to contact us about the collection.

You'll need to hand over any documents you have for the scrap car such as the registration document (V5C/logbook), MOT certificate, handbook and any service history (don't worry if you don't have any of these documents as we'll still be able to accept your car), as well as any keys.  Please also remove any personal belongings and any rubbish.  You'll need to remove the tax disc if you wish to claim back any remaining road tax.

Arranging a collection date and time

Our operator will contact you at the time you asked for at the end of the quotation process, to agree a convenient date and time for collection.  If you need your scrap car to be collected urgently or on a particular day, please let the operator know and they will do their best to help you.  They will also ask you to confirm that the car meets the terms of the quotation.

If you need to cancel the collection, please note that there may be a cancellation charge. For further information please see the terms and conditions.

Assessment

Your car will be assessed to confirm that it meets the terms of the quotation.  In particular we'll check that it is complete, free from waste and easily accessible.  If these terms are not met the price may need to be adjusted.  You will have the chance to accept or reject any new quotation before you hand over your scrap car.

Payment

Once your scrap car has been assessed, the operator will organise any payment owed to you in the form of cash or cheque.

Certificate of destruction

The car will be taken directly to a Cartakeback recycling centre where a DVLA Certificate of Destruction will be issued.  This will be sent out to you via e-mail if we have your e-mail address or if not, then by post.  Read more on the importance of a DVLA Certificate of Destruction.

Recycling your scrap car

You can rest assured that once we've accepted your scrap car, it will be recycled in line with EU regulations.  All of our scrap car recycling centres are licensed by the environmental agencies, so you won't find any of your old tyres dumped in ditches or toxic oil tipped down the drain.   Read more about the recycling process.

If you haven't yet done so, click here for a free, no obligation quotation for your scrap car to be collected >>