Posted on 28 January 2020 by CarTakeBack

Wahoo! There's a celebratory feel to our coffee break in the office this morning, that's because we've had the news that we've received a Platinum Trusted Service Award from Feefo!

Feefo have given CarTakeBack the Platinum Trusted Service award because we've achieved Gold standard for three consecutive years! The Feefo Gold Trusted Service award recognises those who have collected at least 50 reviews in a year, and achieved a service rating of at least 4.5.

We're so proud of our lovely team of staff and our network of branches across the UK who's hard work has been recognised though the feedback we get from our customers via Feefo.

Congratulating CarTakeBack on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, said:

“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Rebecca Currier, Marketing Manager at CarTakeBack commented:

"CarTakeBack are thrilled to receive this new Platinum award from Feefo. To be recognised for delivering Gold service to our customers for three consecutive years is a fantastic achievement. Our staff work hard to ensure our customers receive the best possible service. Being able to listen, understand and respond to our customer reviews has enabled us to improve our service."

A huge thanks goes out to all of our customers who left us a review, we really appreciate your feedback.

Read reviews from customers about CarTakeBack's service >