CarTakeBack wins 2021 Platinum Feefo Service Award

Posted on 04 February 2021 by CarTakeBack

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We're delighted to share some good news - CarTakeBack has received the Feefo Platinum Trusted Service Award 2021 for the second year in a row, recognising our commitment to exceptional service provision.

Created by Feefo, 'Platinum Trusted Service' is awarded only to businesses delivering exceptional experiences, as rated by real customers through genuine reviews and insights. The accreditation is a true reflection of a business’s commitment to outstanding service as it is based on the number of verified reviews they have collected and their average rating. In the case of the Platinum standard, businesses must have achieved 'Gold' for three consecutive years.

Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved."

Feefo Platinum Award graphic

 
Reviews from our customers over the past year have rated the CarTakeBack service a huge 4.85 out of 5! Despite a tough year for everyone, we think this reflects the stand-out service provided by our scrap car recycling centres and our Customer Services Team. We are always on hand to help with any queries you may have and our local branches collect the cars and recycle them to the highest standards.

E.F. who scrapped their old Citroen Zx with CarTakeBack said:
"First experience with scrapping a car. VERY easy & straightforward. Checked some details on the phone and was given accurate, friendly, polite assistance by the rep. The chap collecting the car was prompt, respectful and very efficient - not only handling the car but also with the paperwork. Money was transferred to bank account very promptly, and received confirmation from DVLA quickly too. Have already given details to friends looking to scrap their old car."

We're incredibly proud of the reviews from our customers. With free collection, a simple to use website with instant quotes shown on screen, and the DVLA paperwork sorted for you, we make scrapping your car really easy. No wonder 97% of our customers would recommend CarTakeBack to a friend!

Miss Harrison sold her old Suzuki Liana with CarTakeBack and wrote:
"From my very first visit to the website, right through to the collection of my vehicle, absolutely everything was 100%. I felt valued as a customer and they understood my personal circumstances and delivered an excellent, caring, very efficient service, ensuring I was completely happy with every step.
"The payment was almost immediate and the actual paperwork was also received very quickly via post, in addition to the email confirmation on the same day as collection. I would have absolutely no hesitation in recommending this company to everyone! Thank you so much Car Take Back."

With feedback like this, why not use CarTakeBack to sell your scrap car?! Find out more about scrapping your car with CarTakeBack and our Platinum Service today!

See more CarTakeBack reviews on the Feefo website.

Feefo service rating

If you still have questions, you can find all of the answers in the following categories:

About your quote About your Car Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

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