Coronavirus (COVID-19) Guidance

We are closely monitoring the latest guidance from the Government in relation to Coronavirus (COVID-19). In response to the Prime Minister's announcement on the 23rd March 2020, we are making changes to our service to ensure that we protect our customers and employees. The CarTakeBack Team are all working from home and are still available by phone and email.

Customers should be prepared for delays to the service, including collections which will only be carried out when safe to do so. Staff involved in the collection of vehicles have been made aware of the latest social distancing and hygiene guidelines. We'll give you as much notice as possible if the local branch needs to delay collection.

If you have any symptoms and/or are self-isolating, do please let us know prior to the collection date. We recognise the importance of remaining flexible during this time, so should your circumstances change, and you can no longer safely go ahead with an agreed collection date, please give us as much notice as possible (at least 24 hours is ideal).

We're not currently offering the option to drop your car off at our local branches, in line with Government restrictions regarding leaving your home.

We will keep you informed of any future updates to our service as the situation evolves.

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If you still have questions, you can find all of the answers in the following categories:

About your quote About your Car Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

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0330 066 95 85 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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Send an email to info@CarTakeBack.com or use the form below.

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During opening hours we'll usually respond within two hours.

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