What questions will you ask me about my car?

If we believe that your car could be worth more, we may ask you a number of questions such as:

  • Whether any parts are missing. (Unless you tell us otherwise we'll assume that your car has all of its major parts).
  • Whether there's any damage. (Unless you tell us otherwise we'll assume that your car is free from major damage).
  • Whether your car starts and drives.
  • What the mileage of your car is to the nearest thousand.
  • Whether your car has ever been written off by an insurance company.
  • Whether you have the registration certificate (V5C) for your car.
  • Whether you have at least one copy of each key needed to unlock and start your car.
  • How much MOT remains.
  • How much service history your car has.
  • Whether your car has been used for rental, private hire, driving tuition or as an emergency vehicle.

Your answers to our questions will prevail over our assumptions.


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If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

Call Us

0330 066 95 85 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to info@CarTakeBack.com or use the form below.

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During opening hours we'll usually respond within two hours.

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