How do I arrange a collection date?

After you've accepted your quote, we'll try to contact you by email or phone to arrange a convenient time for us to collect your car.

If we haven't been able to get in touch before the end of the working day, we'll try again first thing the next working day.

If we're unable to contact you by phone and we have your mobile number or email address we may try to send you a text or email. Please check your junk or spam filters to allow emails from


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If you still have questions, you can find all of the answers in the following categories:

About your quote About your Car Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

Call Us

0330 818 85 50 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

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Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

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