App Terms

About us

The mobile app (“App”) is operated by Limited (“CarTakeBack”, “we”, “us” or “our”). We are registered in England and Wales under company number 04500288 and have our registered office at Bankfield House, Bankfield Mill, Regent Road, Liverpool L20 8RQ.

Services provided on this App

This App provides a service to help you sell or dispose of your car at a CarTakeBack Branch. You can use this App to submit details about your car and its location to us, which we will use to provide a Quote (“Quote”).

The Quote may contain a proposal for you to sell your car, or a proposal for you to dispose of your car, to a CarTakeBack Branch. In the case of a disposal, the Branch may charge you for this service, or it may dispose of your car without any charge to you, on the basis that the value of the car is (approximately) equivalent to the cost of disposal. Please note that this is different to the ‘free take-back’ option referred to below.

You can also use this App to find out the details of your nearest CarTakeBack Branch offering a vehicle manufacturer-approved free take-back service.

Your dealings with the CarTakeBack Branch

We act as an appointed agent for a network of third-party businesses who process scrap cars. We call these businesses “Branches”. They are independent from CarTakeBack. If you choose to proceed on the basis of a Quote by submitting an order (”Order”) to us, and we then accept your Order, you will enter into a Purchase Agreement or a Disposal Agreement with one of these Branches, as follows:

  • If you agree to sell your car using our App, you will enter into a Purchase Agreement with the Branch.
  • If you arrange to dispose of your car using our App, you will enter into a Disposal Agreement with the Branch.

Details of the relevant Branch will be notified to you when your Order is accepted.

CarTakeBack is not a party to any Purchase Agreement or Disposal Agreement and is not liable for any breach of those agreements by you or the relevant Branch.

Free take-back

We also offer, on behalf of certain vehicle manufacturers, an option for you to return your car to one of our Branches free of charge. This is referred to as a ‘free take-back’. If you arrange a free take-back using our App, no contract is formed using our App – our role is to refer you to the relevant Branch so that you can complete the free take-back. These arrangements are governed by the statutory obligations owed to you by the relevant vehicle manufacturer, and the contracts that we have in place with the vehicle manufacturer and the relevant Branch.

About these terms


These terms and conditions (“App Terms”) (together with the documents referred to in them) tell you the terms on which you may make use of our App, as a registered user. Use of our App includes accessing, browsing, or registering to use it.

Please read these App Terms and the other applicable terms that may apply to you carefully before you start to use our App, as these will apply to your use of it. We recommend that you print a copy for future reference.

By using our App, you confirm that you accept these App Terms and that you agree to comply with them.

If you do not agree to these App Terms, you must not use our App.

Changes to these terms

We may revise these terms at any time by amending this page.

Please check this page from time to time to take notice of any changes we make, as they are binding on you. These App Terms were last updated on 23/02/2023.

Changes to our App

We may update our App from time to time and may change the content at any time. However, please note that any of the content on our App may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our App, or any content on it, will be free from errors or omissions.

Other applicable terms

These terms refer to the following additional terms, which also apply to your use of our App:

Our Privacy Policy, which sets out (together with any other privacy notice or fair processing notice we may provide to you when we are collecting or processing personal information about you) our views and practices regarding your personal information and how and why we will use it, including its transfer to third parties.

If you have any questions about our Privacy Policy, including any requests to exercise your legal rights, please contact the data manager using the contact details set out in our Privacy Policy.

Our Cookie Policy, which sets out information about the cookies used on our App.

If you choose to accept a Quote, and we confirm your acceptance by email, you will enter into a Purchase Agreement or a Disposal Agreement with the relevant Branch.

Accessing our App

Our App is made available free of charge.

We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. Access to our App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our App without notice. We will not be liable to you if for any reason our App is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our App. Our App is intended for users with a mobile device which uses an Android or iOS operating system.

You are also responsible for ensuring that all persons who access our App through your device are aware of these App Terms and other applicable terms, and that they comply with them.

Our App is directed at consumers and businesses who wish to use our services in the United Kingdom. We do not represent that content available on or through our App is appropriate or available in other locations. If you choose to access our App from outside the United Kingdom, you do so at your own risk.

As a consumer or a business, you are permitted to use the publicly available areas of our App, free of charge, to submit details of cars which you intend to sell or dispose through our App. Regular business users may wish to contact us to discuss the benefits of an account.

Use of our App for any other commercial reasons (for example: for price comparison; for cars which you do not intend to sell or dispose through our App or for any use involving automated software or other ‘screen scraping’ software, process, program or system) is strictly prohibited without our express prior written consent. We continuously monitor the use of our App. We use technology to inform us of any improper, commercial use, and may charge you a fee of £2.50 plus VAT for each misuse.

Your account and password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about our use of your personal information.

Requesting a Quote

To request a Quote, you’ll need to tell us your car registration and location address, and answer some questions about your car.

Registration and postcode lookup services

Our registration lookup service will attempt to return certain details about your car such as the make, model, derivative, year and fuel type.

Our postcode lookup service will attempt to return your address using your postcode. If you don’t know your postcode, the service will attempt to return your postcode using your address.

If you choose to use the registration and/or postcode look up services, rather than entering your details manually, it is your responsibility to ensure that the details returned are accurate, making any amendments necessary.

Questions and assumptions about the condition of your car

We may ask you some questions about the condition of your car. For any unanswered questions we may make some assumptions. Your answers and our assumptions will be shown to you alongside your Quote.

Any descriptions which accompany the questions about the car’s condition have been provided by way of example only, and are intended to serve as guidance to help you choose the most appropriate answer to our questions. The Branch will make the final determination about the car’s condition.

You will have the opportunity to discuss your Quote, either with us or the Branch, to help to ensure that the answers you have given are appropriate, before you accept it.

Our response to your request for a Quote

We will attempt to use the details you have given us to provide you with a Quote.

Your Quote will be based on the type of car and its location, as well as your answers to our questions about its condition, and, in the case of any unanswered questions, our assumptions. These details will be confirmed to you alongside your Quote. We will also send a copy of these details to you by email, where you have provided us with your email address.

Collection or drop-off

Your Quote will be based on your car either being collected by the Branch from the location which you specified, or you dropping your car off at the Branch’s site.

Minimum requirements

Your Quote will be based on the following “Minimum Requirements”:

  • you are able to provide photographic ID and proof of address;
  • you are the sole owner of your car, and your car is free of all finance charges, such as a hire purchase or loan agreement;
  • your car is free from any additional waste, such as litter, refuse or rubbish;
  • your car (or light van) has no more than 9 seats (meaning that it is category M1 or N1 of EU directive 92/61/EEC, i.e. it’s not a motorbike, minibus, motor coach or HGV); and
  • (in the case of a collection) your car is accessible meaning that it is parked on solid ground with inflated tyres, so that it can be safely winched onto a recovery vehicle.

Please tell us if any of the above criteria do not apply, as the Quote provided on our App will be void. You will have the opportunity to discuss these details with us when you request a Quote. We, or the Branch, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.

As referred to above, we operate a free take-back service on behalf of certain vehicle manufacturers.

The following additional Minimum Requirements will apply if you wish to qualify for a free take-back:

  • your car must have been made by Alpine, Aston Martin, Citroen, Colt, Dacia, Daimler, Datsun, DS, Ford, Hillman, Humber, Infiniti, Iveco, Jaguar, Land Rover, Lotus, Mazda, MG, Mitsubishi, Nissan, Perodua, Peugeot, Polestar, Range Rover, Renault, Simca, SsangYong, Sunbeam, Talbot, Tesla or Volvo;
  • your car must contain all of its essential parts, including the battery, bodywork, seats, engine, gearbox, electronic control unit (ECU), wheels and catalytic converter (if originally fitted). The catalytic converter must be an Original Equipment Manufacturer (OEM) version, as opposed to an aftermarket replacement;
  • your car must not have been significantly modified from the manufacturer’s original specification; and
  • your car must not have major damage to any of its alternative fuel system components, such as that caused by an accident, collision, fire, flood, act of theft or vandalism.

The Branch will not offer to collect your car in the event of a free take-back. You will be responsible for delivering your car to the Branch detailed in our acceptance of your Order.

Quote guarantee

Your Quote is guaranteed to be fixed and will not change, as long as the details on which it is based are still accurate at the point at which your car is handed over.

It is your responsibility to ensure that the details on which your Quote is based are accurate, before you accept it.

Your Quote will be saved for seven days, after which time it will expire. If you do not hand over your car within seven days, the Branch may still be able to honour the price, but is under no obligation to do so.

If, at any point, we become aware of anything that affects the details on which your Quote is based, the Quote will become void. We, or the Branch, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.

Limitation of our liability

We cannot be held responsible for delays due to extreme weather, strikes, lock outs, industrial disputes, acts of god or other circumstances beyond our reasonable control. Nothing in these App Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our App or any content on it, whether express or implied, which are not set out in these terms or the documents referred to herein.

We will not be liable to any user of our App for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our App; or
  • use of or reliance on any content displayed on our App.

IF YOU ARE A BUSINESS USER, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.


You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable to you for any losses you suffer relating to your use of (or inability to use) our App, or your use of or reliance on any content displayed on our App, except that we may be responsible for loss or damage that you suffer if that loss or damage is a foreseeable result of our breaching these terms or failing to use reasonable care and skill in connection with our App.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, malware or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our App or to your downloading of any content on it, or on any App linked to it.

We assume no responsibility for the content of Apps linked on our App. The presence of such links should not be interpreted as endorsement by us of those linked Apps, and we will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any loss or damage caused directly or indirectly from the actions or inactions of the Branch.

If you have a dispute with the Branch, you agree that Limited (including its group companies, officers, directors, agents and employees) shall not be responsible for, or in any way connected with, such dispute.

Your liability

IF YOU ARE A BUSINESS USER, you shall be liable for all loss, damage or injury (whether direct, indirect or consequential) that we (or our employees, agents or representatives) suffer as a result of any breach by you of these App Terms.

IF YOU ARE A CONSUMER, you may be liable to pay us compensation in the event that you breach these terms and we suffer a loss as a result of that breach.

You may use our App only for lawful purposes. You may not use our App:

  • In any way that breaches any applicable local, national or international laws or regulations.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains malware including viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our App in contravention of the provisions of these App Terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our App;
    • any equipment or network on which our App is stored;
    • any software used in the provision of our App; or
    • any equipment or network or software owned or used by any third party.

Uploading content to our App

Whenever you make use of a feature that allows you to upload content to our App, or to make contact with other users of our App, you must comply with the content standards set out below.

Content standards

These content standards apply to any and all material which you contribute to our App (“Contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable laws in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. IF YOU ARE A CONSUMER USER, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our App constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our App.

We have the right to remove any posting you make on our App if, in our opinion, your post does not comply with these content standards.

The views expressed by other users on our App do not represent our views or values.

You are solely responsible for securing and backing up your content.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these App Terms through your use of our App. When a breach of these App Terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these App Terms constitutes a material breach and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our App.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our App.
  • Issue of a warning to you.
  • Legal proceedings being brought against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action being brought against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Although our App uses a comprehensive set of tools to protect it from malicious use, we do not guarantee that our App will be secure or free from bugs or malware.

You are responsible for configuring your information technology, computer programmes and platform in order to access our App. You should use your own malware protection software.

You must not misuse our App by knowingly introducing malware including viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our App is stored, or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others to content posted on our App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our App must always be acknowledged.

You must not use any part of the content on our App for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our App in breach of these terms of use, your right to use our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

Although we make reasonable efforts to update the information on our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our App is accurate, complete or up to date.

Linking to our App

You may link to pages on our App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our App other than that set out above, please contact

Third party links and resources in our App

Where our App contains links to other Apps and resources provided by third parties, these links are provided for your information only. It is your responsibility to decide whether any service and/or products available through any of these Apps are suitable for your purposes. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these Apps, please note that these Apps have their own privacy policies and that we do not accept any responsibility or liability for their policies or practices. Please check these policies before you submit any personal information to these Apps and contact the owner or operator of such App if you have any concerns or questions.

We have no control over the contents of those Apps or resources.

You may have linked to this App from an external App. We are not responsible for the owners or operators of any of these Apps nor for any goods or services they supply nor for the content of their Apps.

We accept no responsibility for the content of these external Apps and we do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these external Apps and specifically exclude, to the fullest extent permitted by law, all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

Whilst this App may from time to time contain advertising material, we do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the App complies with all relevant laws.

Applicable law

If any of the terms contained within these App Terms are deemed invalid, void or unenforceable for any reason, they will be severed from the rest of the terms which shall remain unaffected.

If we fail to insist that you perform any of your obligations under these App Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

IF YOU ARE A CONSUMER, please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

IF YOU ARE A CONSUMER, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these App Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law. IF YOU ARE A BUSINESS, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions regarding these App Terms (or the other applicable terms referred to within), or if you would like our help to resolve a complaint, then we encourage you to contact in the first instance.


Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

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