The CarTakeBack.com mobile app (“App”) is operated by CarTakeBack.com Limited (“CarTakeBack”, “we”, “us” or “our”). We are registered in England and Wales under company number 04500288 and have our registered office at Bankfield House, Bankfield Mill, Regent Road, Liverpool L20 8RQ.
This App provides a service to help you sell or dispose of your car at a CarTakeBack Branch. You can use this App to submit details about your car and its location to us, which we will use to provide a Quote (“Quote”).
The Quote may contain a proposal for you to sell your car, or a proposal for you to dispose of your car, to a CarTakeBack Branch. In the case of a disposal, the Branch may charge you for this service, or it may dispose of your car without any charge to you, on the basis that the value of the car is (approximately) equivalent to the cost of disposal. Please note that this is different to the ‘free take-back’ option referred to below.
You can also use this App to find out the details of your nearest CarTakeBack Branch offering a vehicle manufacturer-approved free take-back service.
We act as an appointed agent for a network of third-party businesses who process scrap cars. We call these businesses “Branches”. They are independent from CarTakeBack. If you choose to proceed on the basis of a Quote by submitting an order (”Order”) to us, and we then accept your Order, you will enter into a Purchase Agreement or a Disposal Agreement with one of these Branches, as follows:
Details of the relevant Branch will be notified to you when your Order is accepted.
CarTakeBack is not a party to any Purchase Agreement or Disposal Agreement and is not liable for any breach of those agreements by you or the relevant Branch.
We also offer, on behalf of certain vehicle manufacturers, an option for you to return your car to one of our Branches free of charge. This is referred to as a ‘free take-back’. If you arrange a free take-back using our App, no contract is formed using our App – our role is to refer you to the relevant Branch so that you can complete the free take-back. These arrangements are governed by the statutory obligations owed to you by the relevant vehicle manufacturer, and the contracts that we have in place with the vehicle manufacturer and the relevant Branch.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS APP
These terms and conditions (“App Terms”) (together with the documents referred to in them) tell you the terms on which you may make use of our App, as a registered user. Use of our App includes accessing, browsing, or registering to use it.
Please read these App Terms and the other applicable terms that may apply to you carefully before you start to use our App, as these will apply to your use of it. We recommend that you print a copy for future reference.
By using our App, you confirm that you accept these App Terms and that you agree to comply with them.
If you do not agree to these App Terms, you must not use our App.
We may revise these terms at any time by amending this page.
Please check this page from time to time to take notice of any changes we make, as they are binding on you. These App Terms were last updated on 23/02/2023.
We may update our App from time to time and may change the content at any time. However, please note that any of the content on our App may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our App, or any content on it, will be free from errors or omissions.
These terms refer to the following additional terms, which also apply to your use of our App:
Our App is made available free of charge.
We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. Access to our App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our App without notice. We will not be liable to you if for any reason our App is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our App. Our App is intended for users with a mobile device which uses an Android or iOS operating system.
You are also responsible for ensuring that all persons who access our App through your device are aware of these App Terms and other applicable terms, and that they comply with them.
Our App is directed at consumers and businesses who wish to use our services in the United Kingdom. We do not represent that content available on or through our App is appropriate or available in other locations. If you choose to access our App from outside the United Kingdom, you do so at your own risk.
As a consumer or a business, you are permitted to use the publicly available areas of our App, free of charge, to submit details of cars which you intend to sell or dispose through our App. Regular business users may wish to contact us to discuss the benefits of an account.
Use of our App for any other commercial reasons (for example: for price comparison; for cars which you do not intend to sell or dispose through our App or for any use involving automated software or other ‘screen scraping’ software, process, program or system) is strictly prohibited without our express prior written consent. We continuously monitor the use of our App. We use technology to inform us of any improper, commercial use, and may charge you a fee of £2.50 plus VAT for each misuse.
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at info@CarTakeBack.com.
To request a Quote, you’ll need to tell us your car registration and location address, and answer some questions about your car.
Our registration lookup service will attempt to return certain details about your car such as the make, model, derivative, year and fuel type.
Our postcode lookup service will attempt to return your address using your postcode. If you don’t know your postcode, the service will attempt to return your postcode using your address.
If you choose to use the registration and/or postcode look up services, rather than entering your details manually, it is your responsibility to ensure that the details returned are accurate, making any amendments necessary.
We may ask you some questions about the condition of your car. For any unanswered questions we may make some assumptions. Your answers and our assumptions will be shown to you alongside your Quote.
Any descriptions which accompany the questions about the car’s condition have been provided by way of example only, and are intended to serve as guidance to help you choose the most appropriate answer to our questions. The Branch will make the final determination about the car’s condition.
You will have the opportunity to discuss your Quote, either with us or the Branch, to help to ensure that the answers you have given are appropriate, before you accept it.
We will attempt to use the details you have given us to provide you with a Quote.
Your Quote will be based on the type of car and its location, as well as your answers to our questions about its condition, and, in the case of any unanswered questions, our assumptions. These details will be confirmed to you alongside your Quote. We will also send a copy of these details to you by email, where you have provided us with your email address.
Your Quote will be based on your car either being collected by the Branch from the location which you specified, or you dropping your car off at the Branch’s site.
Your Quote will be based on the following “Minimum Requirements”:
Please tell us if any of the above criteria do not apply, as the Quote provided on our App will be void. You will have the opportunity to discuss these details with us when you request a Quote. We, or the Branch, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.
As referred to above, we operate a free take-back service on behalf of certain vehicle manufacturers.
The following additional Minimum Requirements will apply if you wish to qualify for a free take-back:
The Branch will not offer to collect your car in the event of a free take-back. You will be responsible for delivering your car to the Branch detailed in our acceptance of your Order.
Your Quote is guaranteed to be fixed and will not change, as long as the details on which it is based are still accurate at the point at which your car is handed over.
It is your responsibility to ensure that the details on which your Quote is based are accurate, before you accept it.
Your Quote will be saved for seven days, after which time it will expire. If you do not hand over your car within seven days, the Branch may still be able to honour the price, but is under no obligation to do so.
If, at any point, we become aware of anything that affects the details on which your Quote is based, the Quote will become void. We, or the Branch, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.
We cannot be held responsible for delays due to extreme weather, strikes, lock outs, industrial disputes, acts of god or other circumstances beyond our reasonable control. Nothing in these App Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
THE FOLLOWING PARAGRAPHS APPLY IF YOU ARE ACCESSING OUR APP AS A BUSINESS USER:
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our App or any content on it, whether express or implied, which are not set out in these terms or the documents referred to herein.
We will not be liable to any user of our App for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
IF YOU ARE A BUSINESS USER, please note that in particular, we will not be liable for:
any indirect or consequential loss or damage.
THE FOLLOWING PARAGRAPHS APPLY IF YOU ARE ACCESSING OUR APP AS A CONSUMER:
You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable to you for any losses you suffer relating to your use of (or inability to use) our App, or your use of or reliance on any content displayed on our App, except that we may be responsible for loss or damage that you suffer if that loss or damage is a foreseeable result of our breaching these terms or failing to use reasonable care and skill in connection with our App.
THE FOLLOWING PARAGRAPHS APPLY TO ALL USERS OF OUR APP:
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, malware or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our App or to your downloading of any content on it, or on any App linked to it.
We assume no responsibility for the content of Apps linked on our App. The presence of such links should not be interpreted as endorsement by us of those linked Apps, and we will not be liable for any loss or damage that may arise from your use of them.
We will not be liable for any loss or damage caused directly or indirectly from the actions or inactions of the Branch.
If you have a dispute with the Branch, you agree that CarTakeBack.com Limited (including its group companies, officers, directors, agents and employees) shall not be responsible for, or in any way connected with, such dispute.
IF YOU ARE A BUSINESS USER, you shall be liable for all loss, damage or injury (whether direct, indirect or consequential) that we (or our employees, agents or representatives) suffer as a result of any breach by you of these App Terms.
IF YOU ARE A CONSUMER, you may be liable to pay us compensation in the event that you breach these terms and we suffer a loss as a result of that breach.
You may use our App only for lawful purposes. You may not use our App:
You also agree:
Whenever you make use of a feature that allows you to upload content to our App, or to make contact with other users of our App, you must comply with the content standards set out below.
These content standards apply to any and all material which you contribute to our App (“Contributions”), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.
You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. IF YOU ARE A CONSUMER USER, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our App constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our App.
We have the right to remove any posting you make on our App if, in our opinion, your post does not comply with these content standards.
The views expressed by other users on our App do not represent our views or values.
You are solely responsible for securing and backing up your content.
We will determine, in our discretion, whether there has been a breach of these App Terms through your use of our App. When a breach of these App Terms has occurred, we may take such action as we deem appropriate.
Failure to comply with these App Terms constitutes a material breach and may result in our taking all or any of the following actions:
The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Although our App uses a comprehensive set of tools to protect it from malicious use, we do not guarantee that our App will be secure or free from bugs or malware.
You are responsible for configuring your information technology, computer programmes and platform in order to access our App. You should use your own malware protection software.
You must not misuse our App by knowingly introducing malware including viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our App is stored, or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.
We are the owner or the licensee of all intellectual property rights in our App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others to content posted on our App.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our App must always be acknowledged.
You must not use any part of the content on our App for commercial purposes without obtaining a licence to do so from us or our licensors.
Although we make reasonable efforts to update the information on our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our App is accurate, complete or up to date.
You may link to pages on our App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our App other than that set out above, please contact info@CarTakeBack.com.
Where our App contains links to other Apps and resources provided by third parties, these links are provided for your information only. It is your responsibility to decide whether any service and/or products available through any of these Apps are suitable for your purposes. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these Apps, please note that these Apps have their own privacy policies and that we do not accept any responsibility or liability for their policies or practices. Please check these policies before you submit any personal information to these Apps and contact the owner or operator of such App if you have any concerns or questions.
We have no control over the contents of those Apps or resources.
You may have linked to this App from an external App. We are not responsible for the owners or operators of any of these Apps nor for any goods or services they supply nor for the content of their Apps.
We accept no responsibility for the content of these external Apps and we do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these external Apps and specifically exclude, to the fullest extent permitted by law, all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.
Whilst this App may from time to time contain advertising material, we do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the App complies with all relevant laws.
If any of the terms contained within these App Terms are deemed invalid, void or unenforceable for any reason, they will be severed from the rest of the terms which shall remain unaffected.
If we fail to insist that you perform any of your obligations under these App Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you have any questions regarding these App Terms (or the other applicable terms referred to within), or if you would like our help to resolve a complaint, then we encourage you to contact info@CarTakeBack.com in the first instance.
THE FOLLOWING PARAGRAPH APPLIES IF YOU ARE CONSUMER
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.
Thank you for visiting our App.