CarTakeBack Website Terms And Conditions

About us is a website operated by Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 04500288 and have our registered office at Bankfield House, Bankfield Mill, Regent Road, Liverpool L20 8RQ.

This website provides a service to help you sell your car. You can use this website to submit details about your car and its location to us, which we will use to provide a Quote (“Quote”).

We act as the agent of a network of businesses (“Service Providers”) which handle the purchase, resale and recycling of cars (“Service”). Once you have accepted a Quote you will enter into a separate agreement with the Service Provider. 

About these terms


These terms and conditions (“Website Terms”) (together with the documents referred to in it) tell you the terms on which you may make use of our website (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use it.

Please read these Website Terms and the other applicable terms that may apply to you carefully before you start to use our site, as these will apply to your use of it. We recommend that you print a copy for future reference.

By using our site, you confirm that you accept these Website Terms and that you agree to comply with them.

If you do not agree to these Website Terms, you must not use our site.

Changes to these terms

We may revise these terms at any time by amending this page.

Please check this page from time to time to take notice of any changes we make, as they are binding on you. These Website Terms were last updated on 17/07/2018.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Other applicable terms

These terms refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out (together with any other privacy notice or fair processing notice we may provide to you when we are collecting or processing personal information about you) our views and practices regarding your personal information and how and why we will use it, including its transfer to third parties. If you have any questions about our Privacy Policy, including any requests to exercise your legal rights, please contact the data manager using the contact details set out in our Privacy Policy.
  • Our Cookie Policy, which sets out information about the cookies used on our site.
  • If you choose to accept a Quote, you will enter into a separate set of terms (“Service Agreement”) with the Service Provider (“Service Provider”), whose details we will provide to you.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

As a consumer or a business, you are permitted to use the publicly available areas of our site, free of charge, to submit details of cars which you intend to sell through our site. Regular business users may wish to contact us to discuss the benefits of an account.

Use of our site for any other commercial reasons (for example: for price comparison; for cars which you do not intend to sell through our site or for any use involving automated software or other 'screen scraping' software, process, program or system) is strictly prohibited without our express prior written consent. We continuously monitor the use of our site. We use technology to inform us of any improper, commercial use and may charge you a fee of £2.50 plus VAT for each related submission.

Your account and password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Requesting a Quote

To request a Quote, you’ll need to submit details about your car (on which we may undertake checks), its condition and its location.

We will use the information you provide to us along with the assumptions detailed below concerning the type and condition of your car (“Quote Assumptions”), to provide a Quote. It is your responsibility to tell us if any of the Quote Assumptions we make do not apply to your car, so that we may adjust your Quote.

The Quote is provided on the basis that your car is free of all finance charges, such as a hire purchase or loan agreement.

Assumptions about the type of your car

Although cars of different types may be eligible for the Service, when we provide you with a Quote we will make the following Quote Assumptions about the type of your car, unless you tell us otherwise:

  • It is a car or van, as categorised by European Commission Directive 2001/116/EC as category M1 (a car) or category N1 (a light van), having a gross vehicle weight no greater than 3,500kg and no more than 9 seats.
  • It is powered solely by a single petrol or diesel internal combustion engine.

When you submit your car details you will have the opportunity to use our registration lookup service to return certain details about your car, which may include the make, model, derivative, year and fuel type. If your car details cannot be returned or are incorrect, you will have the opportunity to manually enter details about your car. It is your responsibility to ensure that the details about your car are accurate.

Assumptions about the condition of your car

Although cars in poorer conditions may be eligible for the Service, when we provide you with a Quote we will make the following Quote Assumptions about the condition of your car, unless you tell us otherwise:

  • It has all of its “Major Parts”. Major Parts are the essential components of a car, such as the engine, electronic control unit, gearbox, wheels, bodywork, battery and catalytic converter (if originally fitted). None of these parts has to be working, unless you have told us your car starts and drives.
  • It has no “Major Damage”. Major Damage means badly dented or cracked bodywork, smashed glass and lights and bent or broken mechanical parts, such as that sustained in a collision, act of theft or vandalism. Reasonable wear and tear such as rust, small dents and scratches are not major damage.
  • It is free from any “Additional Waste”. Additional Waste means items which have been discarded within your car such as litter, refuse or rubbish.

In response to your request, we may do one or more of the following:

  • Give you an Instant Quote.
  • Ask you some additional questions online before giving you a more accurate Quote.
  • Give you a valuation and ask your permission to contact you so that we may provide a more accurate Quote.

These are described in more detail below.

Instant Quote

If we have all of the information we need, we will immediately provide you with a Quote (“Instant Quote”). 

Additional Questions

If we need you to tell us more about your car, we will give you the opportunity to answer a number of “Additional Questions”, so that we can provide a Quote that takes into account the additional information. The answers you provide to our Additional Questions will override our Quote Assumptions.

The Additional Questions we ask you may include:

  • Whether any parts are missing.
  • Whether there is any damage.
  • Whether your car “Starts and Drives”. By telling us that your car Starts and Drives you are declaring that there are no known mechanical problems with the engine or drivetrain (being the components between the engine and wheels), the keys are available and there is sufficient charge in the battery and sufficient fuel in the tank to allow us to carry out a test. If you tell us that your car does not Start and Drive, you will be given the opportunity to provide details.
  • What the mileage of your car is to the nearest thousand.
  • Whether your car has ever been categorised by an insurance company as a write-off; if you answer yes, you will be given the opportunity to provide details.
  • Whether you have the registration certificate (V5C) for your car.
  • Whether you have at least one copy of each key needed to unlock and start your car.
  • How much MOT remains.
  • How much service history your car has.
  • Whether your car has been used for rental, private hire, driving tuition or as an emergency vehicle.


If we feel that we could offer more for your car should we contact you to find out more about it, we will provide you with an upfront “Valuation” and ask whether you’d prefer us to get in touch via telephone or email.

The Valuation consists of a high price and a low price giving the approximate value of your car and is based on a number of assumptions which will be made clear to you.

The Valuation is not an offer to purchase your car at the indicated price, nor is it a guarantee that a Quote will be provided. 

When we contact you, using your preferred method, you will be given the opportunity to answer a number of questions so that we may provide a Quote.

Collection or drop-off

The Quote may include the option of collection and/or the option of dropping your car off at one or more locations.

Although it may be possible to have your car collected if it is not Accessible, when we provide you with a Quote we will assume that your car is Accessible, unless you tell us otherwise.

Accessible” means that your car is parked on solid ground with inflated tyres, so that it can be safely winched onto a recovery vehicle.  It is important for you to tell us if your car is not Accessible, for example if your car is blocked in, the steering is locked or the tyres are flat, as this could affect the collection of your car and accordingly the validity of the Quote.


The terms relating to payments are contained within the Service Agreement. 

Occasionally, where the costs of collecting and/or disposing of your car are greater than its value, there may not be a payment to you and, in some cases, there may instead be a charge payable by you.  If this is the case this will be clearly stated in the Quote.

The decision as to whether your car is to be recycled or kept on the road is at the sole discretion of the Service Provider.

Quote guarantee

We will send a copy of the details upon which the Quote is based to you by email, where you have provided us with your email address. This will include details concerning the type of your car, the Quote Assumptions we have made (or where applicable, details relating to you having told us that the Quote Assumptions are not correct) and your responses to our questions. It is your responsibility to ensure that the information that you provide to us is correct and accurate.

The Quote is guaranteed to be fixed when you hand over your car within seven days of your acceptance of our Quote, after which time it will expire.

If, at any point, we become aware of anything that affects the details on which the Quote is based, then the Quote will be void.  If, at our discretion, we decide to provide a new Quote, you will have a reasonable opportunity to accept it.

Limitation of our liability

We cannot be held responsible for delays due to extreme weather, strikes, lock outs, industrial disputes, acts of god or other circumstances beyond our reasonable control. 

Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user of our site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. The presence of such links should not be interpreted as endorsement by us of those linked websites, and we will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any loss or damage caused directly or indirectly from the actions or inactions of the Service Provider.

If you have a dispute with the Service Provider, you agree that Limited (including its group companies, officers, directors, agents and employees) shall not be responsible for, or in any way connected with, such dispute.

Your liability

You shall be liable for all loss, damage or injury (whether direct, indirect or consequential) that we (or our employees, agents or representatives) suffer as a result of any breach by you of these Website Terms.

You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Website Terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below.

Content standards

These content standards apply to any and all material which you contribute to our site (“Contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with these content standards.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Website Terms through your use of our site.  When a breach of these Website Terms has occurred, we may take such action as we deem appropriate. 

Failure to comply with these Website Terms constitutes a material breach and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings being brought against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action being brought against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Although our site uses a comprehensive set of tools to protect it from malicious use, we do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Linking to our site

You may link to pages on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. It is your responsibility to decide whether any service and/or products available through any of these websites are suitable for your purposes. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies or practices.  Please check these policies before you submit any personal information to these websites and contact the owner or operator of such website if you have any concerns or questions.

We have no control over the contents of those sites or resources.

You may have linked to this website from an external website. We are not responsible for the owners or operators of any of these websites nor for any goods or services they supply nor for the content of their websites.

We accept no responsibility for the content of these external websites and we do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these external websites and specifically exclude, to the fullest extent permitted by law, all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

Whilst this website may from time to time contain advertising material, we do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with all relevant laws.

Applicable law

If any of the terms contained within these Website Terms are deemed invalid, void or unenforceable for any reason, they will be severed from the rest of the terms which shall remain unaffected.

If we fail to insist that you perform any of your obligations under these Website Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions regarding these Website Terms (or the other applicable terms referred to within), or if you would like our help to resolve a complaint, then we encourage you to contact in the first instance.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit your dispute for online resolution to the European Commission Online Dispute Resolution platform. This procedure will help you to access the appropriate dispute resolution body.

Thank you for visiting our site.

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If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid How the law affects you How the law affects us About CarTakeBack

Alternatively, you can search our website below:

Call Us

0330 066 95 85 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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